Registration, Forgot Password and Log a Website Query facility currently not available

We are currently experiencing a technical problem with the REGISTRATION, FORGOT PASSWORD and LOG A WEBSITE QUERY facility on this site. Our technical team is aware of the problem and is currently investigating a solution. We apologise for any inconvenience caused. Please try again later.

If you need an immediate response you can:

  • Dial the Call Centre on 0860 (Joburg) 562874 to obtain balances on your municipal statements. Option one offers an automated balance enquiry system or request a copy of your account to be emailed.
  • Walk in: At any near Customer Service Centres offices in the City of Johannesburg municipal area and request a copy of your account. Operating times are 7h30am to 15h30pm during weekdays.
  • For all account, billing queries and other City related queries please contact the City of Johannesburg's Call Centre on 0860 Joburg or 0860 56 28 74 or e-mail which is available 24 hours 7 days a week.

The City would like to apologise to our customers for any inconvenience caused.


Customer Care:

  0860 562 874​​​​​​​

Emergency Connect:

  (0)11 375 5911​​​​​​​