Report a city problem



If you need to query something on your municipal statement or report a fault with regards to electricity, water, sewerage, refuse removal, etc.  it is important to give the City as much detail as possible. Read more - All you need to know about the City's Fault Logging.

The first step in the query process is to log your query with the City's Joburg’s call centre: 0860 Joburg or 0860 56 28 74 or sending an e-mail to:

When calling, remember to ask for a call reference number and include this number when following up on your query, to prevent duplicate queries being logged.​

Everything you need to know about dealing with the City can be found here – from information about paying accounts to the process involved in getting a clearance certificate when selling your house – Read More


Customer Care:

  0860 562 874​​​​​​​

Emergency Connect:

  (0)11 375 5911​​​​​​​