Log in Issues

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 LOGIN ISSUES

 

When I login, I get an error message that my username is invalid? 

  • Retype your username, paying attention to spelling.

  • Try adding a space behind the username, as people often inadvertently add a space when registering.

  • Select the "Forgot Password"  link and request a new password. Your password will be e-mailed to you.

 

The following information is important when contacting the Web Manager:

  • E-mail address

  • ID Number

  • Contact Telephone Number

  • Physical Address

  • Account Number

  • Full Names


Still not receiving an email confirmation after requesting my login details?
For all Internet related queries such as registration problems, security, compatibility issues, login problems, forgotten password, trouble with navigating the site, etc. please contact the Web Manager

I am not receiving an email confirmation after requesting my login details?

If you do not receive an email after you have clicked the forgotten password link, it is possible that your current email address differs from the one on our records and the email has been sent to your old address. Contact the Web Manager and request your login details.


The following information is important when contacting the Web Manager: 

  • E-mail address

  • ID Number

  • Contact Telephone Number

  • Physical Address

  • Account Number

  • Full Names


HINT: Your password is cAse sEnsiTive - check your Caps Lock.​

 

 

MY ACC​OU​NT

Customer Care:

  0860-JOBURG​​​​​​​
  0860 562 874​​​​​​​

Emergency Connect:

  (0)11 375 5911​​​​​​​