Access To Information

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 ACCESS TO INFORMATION

​The Promotion of Access to Information Act (PAIA), Act 2 of 2000 came into effect on 9 March 2001, underlining the importance of access to information for an open, democratic, transparent society. The Act gives legislative form to section 32 of the Bill of Rights of the Constitution. This right states that everyone has the right of access to:

  • (a) any information held by the state; and
  • (b) any information that is held by another person and that is required for the exercise ofa any rights.

REQUEST FOR INFORMATION

Any request for access to records held by the City of Johannesburg must be made on the prescribed Form A.

Access the online forms:

Form A - Zulu
   

Download and print a hard copy:

PAIA Request Form A – Engl​ish 

PAIA Request Form A – Sesotho 

PAIA Request Form A – Zulu 

PAIA Request Form A – Afrikaans

Form B Internal Appeal

 

THE MANUAL

The City of Johannesburg's own PAIA manual is available - Click on the documents.  

 

THE INFORMATION OFFICER   

The Information Officer/Deputy Information Officer: 
Deputy Information Officer: Ms Thembisa Zwane.  
Street address: Metro Centre, 158 Civic Boulevard, BRAAMFONTEIN. 
Postal address: P O Box 1049 JOHANNESBURG 2000 
Tel: (011) 407-6930, FAX: 086 450 7676, CELL: 082 776-3804  
e-mail: accesstoinfo@joburg.org.za  

 

INTERNAL APPEAL

On receipt of an application, the Information Officer will handle the request in terms of the provisions of PAIA. The requester will be informed within 30 (thirty) days of receipt of the request whether the request has been granted or not. If a requester is dissatisfied with the outcome of not being granted a request, the requester can, within 60 days of being informed that the request was not granted, lodge an internal appeal. An appeal must be lodged in writing on a prescribed form obtainable - see Form B below. The Information Officer, who will ensure that it is dealt with in terms of PAIA, and inform the applicant of the outcome thereof.  

MY ACC​OU​NT

Customer Care:

  0860-JOBURG​​​​​​​
  0860 562 874​​​​​​​

Emergency Connect:

  (0)11 375 5911​​​​​​​